If plans change
Refunds & Cancellations
Effective 25 August 2026
We handle order problems fairly while recognising that personalised cookies are made specifically for each customer.
Cancellations and changes
Customer-requested cancellations are accepted only when we receive the request at least 48 hours before the scheduled delivery date. Cancellation requests received less than 48 hours before delivery cannot be accepted because ingredients, decorations, and personalised work may already be committed. Contact us at mrdrcngt@gmail.com as soon as possible. Date or customisation changes are subject to availability and are not guaranteed after preparation begins. This deadline does not affect rights relating to damaged, defective, unsafe, incorrect, incomplete, or unusably late orders.
Damaged, defective, or incorrect orders
If an order arrives damaged, unsafe, incomplete, or materially different from the agreed description, contact us as soon as reasonably possible with the order number and clear photographs. Depending on the circumstances and applicable law, we will offer an appropriate replacement, correction, partial refund, or full refund.
Late delivery
If delivery is delayed so significantly that the cookies can no longer serve the stated event or purpose, contact us immediately. We will review the circumstances and provide the remedy required by applicable UAE consumer law.
Perishable and personalised products
Ordinary change-of-mind returns are generally unavailable once personalised or short-life food has been prepared. This restriction does not affect legal rights relating to defective, damaged, unsafe, wrongly described, incomplete, or unusably late products.
Approved refunds
Approved refunds will be returned through the original payment method where reasonably possible. Bank or payment-provider processing times may apply. We will not ask for complete card details by email, phone, or WhatsApp.
ملخص سياسة الإلغاء والاسترداد
يرجى التواصل معنا في أسرع وقت لطلب التعديل أو الإلغاء. قد يتعذر الإلغاء بعد بدء تحضير الطلب المخصص. إذا كان المنتج تالفاً أو غير آمن أو ناقصاً أو مختلفاً بشكل جوهري عن الوصف، فسنقدم الحل المناسب وفقاً لقانون حماية المستهلك في دولة الإمارات، مثل الاستبدال أو التصحيح أو الاسترداد.